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Welcome to Bamboo Tail: the Backcountry tour guiding service based in Hakuba, Nagano.

Telephone.080-5150-7360

828-268, Hokujo, Hakuba-mura Kitaazumi-gun, Nagano, Japan

Insurance Policies, Cancellation Policies, and other.

Insurance Policies.

  • We require to have mountaineering, backcountry, or hiking insurance for each tour participants.                               Please have your insurance in advance.

Other informations.

  • All tour with lift chair access use will required to have lift tickets for 1000 to 2000JPY at the ticket counter at each resorts. If we use taxi during the tour, each of the tour participants will split the fee.
  • Anything can happen in the wilderness. We do our best to operate our tour as safety first. But please understand that there is no guarantee that you are 100% safe. We would like you to keep safety first and take your own risk.
  • Please follow our instructions when you are on tour. Guides have the right of changing routes or cancelling your tour.
  • Incase of emergency during the tour, we might ask your support for rescue protocol. Also, if other tour group has emergency situation, we will suspend our tour and rescue as a team.
  • Please understand that tour participants will take own risk of accidents or medical emergency during the tour, unless guides have responsible for major negligence. Also, please understand we will not responsible for medical treatment that will require more than first aid, or liabilities that will not covered with insurance policies.
  • We operate our tour based on snowboarders’ ability instead of skiers’ since snowboarders are less mobile.
  • Please do not participate our tour when you are sick.
  • Please be on time when you request pick up.

Cancellation Policies.

  • We will try our best to make a decision whether we operate the tour or not, but we will make a full refund when we cancel our tour because of weather conditions. However, we do not refund tour fee once tour started.

Cancellation by participants.

  • 50% cancellation fee will be charged for 2 to 7 days before the tour date. Otherwise, 100% cancellation fee will be required.

sh info店舗情報

Bamboo Tail

828-268, Hokujo, Hakuba-mura
Kitaazumi-gun, Nagano, Japan
Telphone 080-5150-7360
FAX   0261-72-2118